The terms, in plain English.

Who we are

rebootd. is the trading name of Rebootd Limited, a company registered in England and Wales under company number 17451364. Our registered office is 1 Court Gardens, Batheaston, Bath, BA1 7PH. When these terms say we, us, or rebootd., they mean Rebootd Limited. When they say you, they mean the person or business buying a service from us.

These terms are written in plain English on purpose. They apply to every rebootd. service unless a specific campaign page says otherwise. Nothing in these terms limits your statutory rights.

VAT

We are not VAT registered, so no VAT is charged on anything you buy from us and your receipt will not show a VAT line. If that changes, this page will say so and the VAT number will appear here.

The brand direction document

The brand direction document costs £99, paid upfront. It is delivered within 72 hours of payment and includes competitive research, a colour palette recommendation, a typography pairing, and a copy voice chosen for your business and sector.

The £99 is credited in full against your build total if you go ahead. The document is yours to keep whether or not you build with us.

If the document does not feel right, tell us what missed the mark and we will revise it. If the revised document still does not feel right, we refund your £99 in full, processed within 7 working days.

The website build

There are two packages. Essentials is £1,800 and includes Home, About, Services, Contact and Blog pages, plus Privacy and Terms pages. Business is £2,250 and includes everything in Essentials plus FAQ, Testimonials, Portfolio or Gallery, one more page of your choice, and online payments with no monthly charge. Bespoke projects are priced after a conversation. Extra pages can be added to any package at their own one-off price. Your exact total is shown to you before you commit.

If you paid a deposit before 9 November 2026, your build keeps the price you were quoted.

Payment works in three stages. The £99 brand direction document fee is paid first and credited in full. When you confirm your direction, a deposit of 50% of the build total, less the £99 already paid, starts the build. The build total is your package plus any extra pages. If a launch discount applies, it applies to the package price only. The remaining 50% is due on completion, before your site goes live.

Your homepage is built first and sent to you for review. One round of revisions is included. Once approved, we build the remaining pages in the same style. You get a launch date before we start, and we tell you straight away if it moves. An Essentials site is usually live within two weeks of you confirming your direction, and a Business site within three.

You can cancel your build at any time by emailing hello@rebootd.co.uk.

If you cancel before we start work on your build, we refund your deposit in full, processed within 7 working days.

Once the build has started, your homepage is delivered for review with one round of revisions included. If the revised homepage still does not feel right and you decide not to continue, we refund your deposit less a fixed charge of £420 for the design and build work completed. Your brand direction document remains yours to keep.

Once you approve your homepage, your deposit is no longer refundable. The final 50% is only due when your site is complete, so you never pay for pages that have not been built.

Once your site is live and your final payment has been made, payments are not refundable.

Hosting and support

Hosting and care is £60 per month and covers hosting, security updates, small content changes each month, a monthly check-up of your site, and a short health report by email. There is no minimum term, no exit fee, and you can cancel any time.

If a monthly payment fails, we allow a 14 day grace period. After that your site may be deactivated until payment resumes. If you cancel or your subscription ends, you have 90 days to export your content.

Hosting is billed monthly in advance. If you cancel, your hosting continues to the end of the month you have already paid for and then stops. We do not refund part months.

Get Found

Get Found is £99 per month, billed monthly in advance. There is no minimum term and you can cancel any time from the Billing section of your account.

If Get Found is not for you, email hello@rebootd.co.uk within 14 days of your first payment and we will refund that payment in full. You keep your first site review.

After that, if you cancel, Get Found continues to the end of the month you have already paid for and then stops. We do not refund part months.

Ownership

You own the code we write for your website, the copy, the original images we create for you, and your brand direction document. Where we use licensed stock images, you receive the right to use them on your site rather than copyright ownership of the image itself. If you leave, we give you a copy of your code on GitHub and an export of your content. Moving your site and running it elsewhere is then up to you or your next developer; we do not provide help with the move. There is no lock-in and no exit fee.

Services that run on our platform, such as content editing, booking and online payments, work only while your site is hosted with us and end when you leave. They are not part of the code we give you.

Optional extras

Extra pages that are not in your package, such as a team page or local landing pages, can be added at their own one-off price, added to your build total.

Booking is an optional monthly subscription, active from the day your site goes live. You can cancel it at any time. Online payments are not sold as a monthly subscription: they come with the Business package, with no monthly charge.

We do not sell domain names or business email. You use your existing domain and email, or we show you how to set them up in your own name, so they stay yours.

The website audit

The audit costs £60 and covers technical SEO, page speed, AI search readiness, and keyword visibility, delivered as a plain-English report. The £60 is credited in full against a build if you go ahead. The audit fee is not refundable once the report has been delivered.

After payment we show you the phrases the audit will check and run the checks only once you approve that list; if you decide not to approve it, ask us and we will refund the audit fee in full.

Refunds at a glance

Every rebootd. service has a clear refund position, set out in the sections above. In short: the £99 brand direction document is refunded in full if a revision still does not feel right. The £60 audit is not refundable once delivered but is credited against a build. Your build deposit is refunded in full if you cancel before work starts, refunded less a fixed £420 charge if the revised homepage is not right and you do not continue, and is non refundable once your homepage is approved. Hosting can be cancelled at any time and stops at the end of the paid month. Get Found can be refunded in full within 14 days of your first payment, and after that stops at the end of the paid month.

All refunds are processed within 7 working days to the payment method you used. Nothing in these terms affects your statutory rights. To request a refund, email hello@rebootd.co.uk.

Campaign offers

From time to time we run offers such as discounted or free builds. The specific conditions of each offer are shown on the campaign page and form part of these terms for that offer.

Questions

If anything here is unclear, email hello@rebootd.co.uk and we will give you a straight answer.